Shipping policy

SHIPPING POLICY

Thank you for shopping with JJX Official.

Order Processing

JJX Official products are made and fulfilled to order. Please allow time for your order to be prepared before dispatch.

Once your order has been dispatched, you will receive confirmation where available.

UK Delivery

Standard UK delivery charges are shown at checkout.

Free UK delivery is available on orders over £50.

Delivery times shown at checkout are estimates and may vary depending on production time, destination, carrier delays or circumstances outside our reasonable control.

Unless a different delivery time frame has been agreed with you, your order will be delivered without undue delay and within 30 days of your order being accepted.

International Delivery

Where international delivery is available, delivery charges and available options will be shown at checkout. International orders may take longer to arrive and may be subject to local customs procedures, import duties or taxes where applicable.

Delivery Delays

If your order has not arrived within the expected time frame, please contact us at hello@jjxofficial.co.uk and we will investigate this for you.

Incorrect or Incomplete Addresses

Please check your delivery address carefully before submitting your order. If you notice an error after placing your order, contact us as soon as possible at hello@jjxofficial.co.uk. We will do our best to help before the order is dispatched.

Lost or Damaged Orders

If your order arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible at hello@jjxofficial.co.uk so we can investigate and arrange an appropriate resolution.

Nothing in this Shipping Policy affects your statutory consumer rights.

Contact

JJX Official
Dalton House, 35 Chester Street, Wrexham, LL13 8AH, United Kingdom
hello@jjxofficial.co.uk